We are always happy to hear feedback from our customers whether good or bad as word of mouth is a very important marketing tool to us here at Morley Stoves.
Here are some examples of recent feedback we have received:
“Dear Kelly - I am pleased to report that from our first visit to the show room through to the final installation everything has been painless. The installation was carried out in strict accordance to the timetable agreed and your installers were bang on time on each day despite difficult traffic conditions. Dan and Ricky were excellent representatives of your company. They worked hard with hardly a break on both days. They were helpful, polite and explained everything they were doing. They were very tidy workers and I think they left the house slightly cleaner then when they arrived! Have a good Christmas break”
Mr T. Hertford - December 2017
GOOD morning Kelly - Well happy, I came home from work yesterday to find your boys had done a fab job of fitting our gorgeous fire. FANTASTIC, totally brings those two reception rooms (which were characterless) to life. The granite hearth looks really lovely too, very simple and suits our cottage. Will send photos when we light it later today! Gerry said Ricky and Daniel were great, they dealt with all sorts of logistical challenges like different level floors on each side of the fire. And they talked us though everything really well. Fab guys.
Mr & Mrs. L, Albury, Bishops Stortford - November 2017
Hi Luke - We would like to thank you and the Morley Stove Team for continued support from when we first came into the showroom progressing to the installation, you helped made it a smooth process. We look forward to the warmth of our little Cove 1 stove for many years to come.
Mr & Mrs B, Welwyn Garden City – July 2017
Hi Kelly, Thank you for this, I have just paid the balance. We used the stove over the weekend, we are delighted with it and would like to thank you all for a great job!
Mr & Mrs B, Knebworth – January 2017
Delighted with our new log burner which has been fit in time for Christmas. Luke has been very accommodating and extremely helpful ensuring we get exactly the right stove for us. He has gone above and beyond. Would recommend Morly Stoves.
Mr & Mrs H, Stevenage – December 2016
Thanks so much Kelly, we're so pleased with the stove, your team did a great Job!
Mrs G, Hertford – December 2016
Hi all, just a quick note to say a big thank you. Your engineers left about an hour ago and we couldn't be happier. Adam and Dean are really nice guys and they left everything really lovely and clean. (As clean as it can be in the middle of house renovations!) Morley's has been a dream to work with, from beginning to end and we are looking forward to the new year and hopefully being able to afford our 2nd stove. Big thanks to all? Best regards.
Ms B, Bishop’s Stortford – December 2016
Thank you Kelly for all your help over the last few years with this stove installation. You've always been very helpful!
Mr & Mrs L, Tewin – December 2016
Hi Kelly - I will make the final payment this afternoon. Your guys were amazing and stove looks lovely. I will post some pics soon
My next door neighbour asked for your number too!
Mrs U, Winchmore Hill, London – November 2016
Hi Kelly - All paid and thought I would say that it was a superb service and Tim was great. The stove looks great too!
Mr B, Wareside – November 2016
Hi Charles - I have just been sent a photo of the stove in our home. I would just like to thank you for all your hard work here. It looks fabulous and I'm delighted with the result.
Mr & Mrs S, Radlett – October 2016
Hi Kelly - The whole thing looks great and we will highly recommend Morley’s to our friends! Thanks very much indeed.
Mr & Mrs H, Hemel Hempstead – April 2016
Dear Kelly - We would like to thank Luke, Martin, his team and of course yourself for a job well done. Many thanks!
Mr & Mrs M, Ware – March 2016
Hi Kelly - I'd just a like to say how respectful and hard working the guys were who came to install the log burner. We are very happy with the work that has been done, please pass on our thanks and I will definitely be recommending you!
Mrs D, Stevenage – March 2016
Hi Luke - I just wanted to thank you and the team for the excellent work on our new fireplace. From the first visit for the estimate to the final installation, the work was excellent. Every member of your team were punctual and helpful and we are thrilled with the stove. Thank you again.
Mr & Mrs Y, Northaw – March 2016
Hello Kelly - Would just like to mail to express my love for my Contura burner. So happy to have used your firm please pass my compliments to everyone involved in the installation.
Mr.M, Harlow – February 2016
Thanks to you all for carrying out the job so professionally and efficiently from beginning to end
Mrs L, Ware - January 2016
Fantastic service throughout from advice on how to build our chimney to the stove installation and even the after care. Would very much recommend these guys.
Mrs W, Dunstable – December 2015
Hi Kelly - Just wanted to drop an email to Morley to say what a fantastic bunch of builders you have working for you, Rob, Rosco and Dean were all brilliant. Particular thanks to Dean he was absolutely brilliant installing our stove, great attention to detail and cannot praise him highly enough, a real credit to your company. Please thank them all again from us.
Mr & Mrs T. Letchworth – December 2015
Please thank your installer again for his patience with what was not a straightforward job. It looks good and burns well, many thanks!
Mrs G. Bishops Stortford – November 2015
Hi Kelly - Just to let you know, all went well with the installation ofthe stove - many thanks to your guys, who were great again!
Miss P, Wood Green, London – November 2015
Dear Kelly - I am so pleased with my new wood burner it looks lovely! The installation all went very smoothly the chaps were punctual, polite, they tidied up well behind themselves and they were very helpful a credit to your company.
Mrs C. Bishops Stortford – October 2015
Dear Sir – On behalf of my wife and I and my mother-in-law, I would like to express our thanks to yourselves for the recent service that we received. Moreover, we would like to say a big thank you to the two gentlemen Tim and Ross, who fitted our stove on 12th October, as they are a credit to your company and themselves.
They arrived within the time set and went straight to work in a clean and efficient manner, showing great expertise and knowledge of the subject. At all times they were very polite and courteous and respected our property and belongings as well as our house in general, making sure that everything was well covered and clean.
My Mother-in-Law, who is very house proud, was dreading the experience and the mess and upheaval. However, she was pleasantly surprised by the lack of mess and the speed in which they completed the job, before cleaning up and then explaining everything that needed to be gone over.
I am pleased to say, that what could have been a terrible experience was a pleasure, and that we would recommend you and your team to anyone, so far so good, the product and your company. Many thanks.
Mr & Mrs N, Cheshunt, Hertfordshire – October 2015
Thanks to you and to the installation team for a very efficient and professional job with the stove installation.
Mr M, Bengeo, Hertfordshire – September 2015
Thank you for all your help with my purchase of a Corten Steel Fire-pit... It has been a major talking point! Hope to see you again soon!
Mrs S, London – August 2015
Dear Kelly and Luke,I just wanted to say thanks for sorting out the final step in getting the flue installed. Friends have already commented how they like the stove and where we got it from! No doubt they will become more interested as Winter looms and it will be a pleasure to refer them to Morley Stoves. Many thanks
Mr O, Harrow, London – June 2015
Thanks again for the work last week and yesterday, and to the staff in the Morley showroom when we did our initial stove research - everyone has been very helpful. We’re looking forward to using our new stove when the weather gets cold enough!
Mrs G, Enfield – May 2015
This is the second time that I have purchased a stove from the good guys at Morley stoves. A professional and reliable service from start to finish and the results are stunning. I couldn't recommend them enough. Just a shame I don't have room for another one... Yet. I look forward to using thanks again. Thanks Luke and co.
Mr S. St Albans – April 2015
Thanks Kelly, Also, I would like to say I'm delighted with the works completed and if you could pass on my thanks to the men who did the work, they were very helpful and did a great job.
Mr O, North London – February 2015
When I was thinking of having a stove, I searched the Internet for companies which offer a complete service as I didn't want to have various contractors. The Morley website stood out as comprehensive and professional so I drove the 40 miles to visit their showroom. What a good choice I made! The staff were friendly, helpful and very knowledgeable.
The advice I was given at all stages helped me understand what was involved and to make the right decisions about the choice of stove. The work was carried out by well trained and hard-working fitters and the office staff were courteous and flexible when I had to make changes to arrangements. The result - my stove is wonderful and I am a very satisfied customer. Well done Morley!
Mrs H, Ilford, Essex – November 2014
We’re very pleased with our new wood burning stove...thank you for all your help, and obviously extend our thanks to Luke for his invaluable assistance - both technical and legal - in making it possible for us to have a wood burning stove installed. Wouldn’t have happened without him.
Mr C, Barnet – September 2014
Stove is now fitted and working. Your fitters were excellent and got the job done quickly and tidily. Thanks for your excellent service. I will certainly pass on Morley's details if I am asked to recommend a stove fitter.
Mr M, Harpenden – September 2014
We recently had a log burner fitted by your company (17.2.14) and wish to pass on our thanks to your company and the workmen who fitted the stove. Your company were incredibly helpful whilst choosing and purchasing the stove itself and the team who came to fit the burner on Monday were very professional and polite. They even came back the next day to point the fireplace under the beam which we were very impressed with! Their offer to return to do this was very kind and much appreciated. Please pass on our thanks to all involved for a fantastic service.
Mrs H, Hertford - March 2014
just a quick e-mail to say thanks for your help, the stove is amazing!! The two guys were great, and really helpful. I will be recommending you, to all!
Mr R, Ware - February 2014
Hello Charles, the stove looks great doesn't it! Thank you for the speedy and excellent installation carried out by your installers, who all made it stress free, and we are now cosily enjoying it!
Mr & Mrs M, Harpenden - December 2013
Just a quick email to say how happy we are with our new fire. It looks great and is lovely and warm. The two installers were great (Tim and Tom) and installed it quickly and with no fuss. Thanks for all the service and advice you have given from the initial visit to the install. We will recommend you to everyone.
Mr & Mrs S, Barnet - September 2013
Thank you very much for all your help with choosing & ordering our stove. We are delighted with how it looks in our front room, and now just need some cooler weather so we can try it out and enjoy it properly!
Mrs. B, WGC - May 2012
Luke – just a quick note to thank you and you team for an excellent speed service with recommendation and installation of the stove, couldn’t have come at a better time with the big freeze.
Russell - February 2012
Dear Morley’s – our stove is wonderful and we are delighted with the quality of your workmanship in it’s installation.
Mrs. C, Albury - November 2011
Dear Sir – I am writing to say that the workmanship of the installers of my wood burning stove was of the highest standard, with the work of Tim Bowditch being outstanding in both range and quality. He is a real example as to why companies such as yourselves should always employ their own workman, to ensure the best possible results and customer satisfaction.
Mr. L, Ware – August 2011
Hello, just a very belated note to thank you and all your team for excellent advice and service. You installed a Charnwood Island 1 at my home, back in October 2010. One of the best investments I have ever made. I recommend you to everyone who is interested in a stove.
Phil, St.Albans - August 2011
I am not normally moved to write such letters, but following the prompt and excellent service from Morley Stoves recently I have made an exception…the work was prompt and completed without any fuss by your staff that were polite and knowledgeable, nothing was too much trouble…the end result is a safe lined chimney and an efficient fire that now works as it was designed and I now have a fire that is controllable and attractive.
The end result has exceeded my expectations, many thanks to you and the team.
Mr. B - October 2010
Dear Morley Stoves,
Thanks so much for great customer service and for understanding that a woman sometimes changes her mind!
Ms. D - September 2010
Thanks for carrying out works yesterday, I thought I should drop a line on how professional, clean & polite your men were and completed the works as I expected. One of your men lives up the road from us and he said he would drop in an extra ash box, that’s service!
Simon - August 2010
Just a quick note to say how very pleased we are with our stove, we sing your praises to anyone who will listen!
Mr & Mrs. H - February 2010
Just to say how pleased we are with our recent installation. The guys (Dean & Adam) doing the fitting were great; patient, helpful and understanding. They were a credit to the company.
Mr & Mrs C, Enfield - December 2016